I think that if checkpoint would work more on those reports or do something more than just ask for the logs and then say that they did not find anything, they would be more complete and they would not have more competition from the product. We currently have 7 checkpoint firewalls in a centralized way and of all of them only one has presented this problem on several occasions. On some occasion we thought it was the hardware or the internet but we have created reports with the internet and chassis providers (Dell) for being a virtual platform but they have not found anything.
One of the things with which we have presented challenges with checkpoint during the COVID pandemic, is that for some reason all our home office workers that connect to a particular FW disconnect them randomly and then it does not allow them to connect again, a One of the ways that we have solved this is by restarting the fw, however and answering the question, it is that when we open a ticket with checkpoint it has not been able to solve that failure and on several occasions they ask us to approve that failure when it no longer exists which It doesn't make sense, because they always connect and get the logs from the server and never find anything, and the only thing they suggest is that we install the JHF or do an upgrade, which doesn't make sense either since we are in the R80.40 version.
